General Terms and Conditions (GTC) – Plain Language
General Terms and Conditions (GTC) – Plain Language
Note:
These General Terms and Conditions (GTC) are written in plain language to make them easier to understand. Only the complete original text of the GTC is legally binding.
§ 1 Who do these rules apply to?
These rules apply to all purchases you make in the online shop www.bklynsoap.com. When you place an order, these rules automatically apply. Other rules only apply if we have explicitly accepted them beforehand.
§ 2 When does a contract come into effect?
When you see something in the shop, it is not yet a binding offer. Only when you submit your order do you make an offer. We accept your offer when we send you a confirmation by email within 2 days.
§ 3 How can you pay?
The prices in the shop include VAT, and shipping costs are added. You can pay by instant transfer, invoice, prepayment, credit card, or PayPal. If you pay with PayPal, their rules apply. If you pay late, we may charge interest. For purchases on account via Klarna, you first receive the goods and have 14 days to pay.
§ 4 Who owns the goods?
The goods belong to us until you have paid for them in full.
§ 5 When will you receive your order?
We will deliver your order within 5 working days. If you pay by bank transfer, the period begins after receipt of payment. If a product is not available, we will inform you and you will receive your money back. If you are a business, you bear the risk from the moment of handover to the transport service provider.
§ 6 What happens if you do not accept the goods?
If you do not accept the goods or provide us with incorrect information, we may claim damages. You will also have to pay interest. If you can prove that no damage or only minor damage occurred, you will have to pay less.
§ 7 What if the goods are damaged?
If there is something wrong with the goods, you can choose: new goods or repair. We may refuse the chosen option if it is too expensive. Then you will receive the other option.
§ 8 When are we liable?
We are always liable if we act intentionally or with gross negligence, or if someone is injured. For minor errors, we are only liable if an important duty has been violated. In other cases, we are not liable. This also applies to our employees.
§ 9 How do we handle your data?
We treat your data confidentially and comply with the laws. We only pass it on if it is necessary for the order. You can find more information in our privacy policy, which we also provide in plain language.
The privacy policy in plain language can be found at the bottom of this page.
§ 10 Which law applies and which court has jurisdiction?
All contracts are governed by German law. This means that the laws of Germany apply. If you come from another country, you may not be put in a worse position than your country prescribes.
If a dispute arises and you are a business, the court in Hamburg is responsible. This also applies if you do not have a residence in the EU.
§ 11 What happens if a rule is invalid?
If a rule in these GTC is invalid or cannot be applied, all other rules remain valid.
Privacy Policy in Plain Language
Note:
This privacy policy is written in plain language to make it easier to understand. Only the complete original text of the privacy policy is legally binding.
1. Who is responsible for the data?
Brooklyn Soap GmbH, Kaiser-Wilhelm-Str. 8320355 Hamburg is responsible for data processing on this website. You can also reach us via the contact form in the online shop.
2. Which usage data is stored?
When you visit our website, we store technical data such as your IP address, browser type, and visit time. This data helps us to operate the website securely.
3. Order processing
When you place an order, we process your data such as name, address, and payment information to process your order.
4. Contacting us / Sending emails
When you contact us, we store your data and information (e.g., email address, name, or phone number) to answer your inquiry. We also use service providers such as Tidio, Klaviyo, and Zendesk for this.
5. User account and Loyalty Rewards Program
If you create a user account or participate in the loyalty program, we store your data to offer you benefits and manage your orders.
6. Newsletter dispatch
If you receive our newsletter, we store your email address and analyze how the newsletter is used. You can unsubscribe at any time.
7. Cookies and Tracking
We use cookies to improve our website. Cookies are small files that remember what you have done on a website. Some cookies are technically necessary, others help us with analysis or advertising. You can revoke your consent at any time if you have given it.
8. Use of Google applications
We use Google services such as Analytics and Ads to analyze our website and place advertisements. Data may be transferred to the USA in this process.
9. Use of Meta applications
We use Facebook Pixel to target advertising and measure its success. Data may be transferred to the USA in this process.
10. Use of TikTok applications
We use TikTok Pixel to target advertising and measure its success. Data may be transferred to third countries in this process.
11. Further tracking applications
With your consent, we use other services such as Hotjar, Netlify, Tidio, Klaviyo, and Pinterest. Data may also be transferred to countries with a lower level of data protection.
12. Embedded videos
We embed videos from YouTube and Vimeo. Data is only transferred when you click on a video.
13. Map services
We embed maps from Google Maps. Data is only transferred when you click on the map.
14. Product reviews and surveys
You can rate products or participate in surveys. We only process your information with your consent.
15. Use of Trusted Shops
We display reviews in our online shop via Trusted Shops. Your IP address is processed in this process.
16. Competitions and promotions
If you participate in a competition, we process your data for its execution. Your data will then be deleted if we are not allowed to keep it for other reasons.
17. Applicant portal
If you apply to us, we process your data to process your application. We use the JOIN portal for this.
18. Linking to other websites or apps
Our privacy policy does not apply to other websites or apps to which we link.
19. Privacy policy for our social media pages
Data processing by us:
When you visit our social media pages, we process your public posts. The platforms themselves also process your data.
Data processing by the operator of the social media platform:
The platforms use web tracking and can also process your data outside the EU. Use is at your own risk.
20. Data recipients and data transfers to third countries
We use service providers who may also access your data from countries with a lower level of data protection. We conclude contracts to protect your data, according to which our contractual partners must comply with the applicable rules.
21. How do we store your data?
We delete your data when it is no longer needed. We store consents for three years as proof.
22. What rights do you have?
You have the right:
- to know what data we have about you,
- to correct incorrect data,
- to have your data deleted,
- to object to the use of your data,
- to complain to a data protection authority.