Privacy Policy - Plain Language
Privacy Policy in Simple Language
Note:
This privacy policy is written in simple language to make it easier to understand. Only the complete original text of the Privacy Policy is legally binding.
1. Who is responsible for the data?
Brooklyn Soap GmbH, Kaiser-Wilhelm-Str. 8320355 Hamburg is responsible for data processing on this website. You can also reach us via the contact form in the online shop.
2. What usage data is stored?
When you visit our website, we store technical data such as your IP address, browser type and visit time. This data helps us to operate the website securely.
3. Order processing
When you place an order, we process your data such as name, address and payment information to process your order.
4. Contacting us / Sending emails
If you contact us, we store your data and information (e.g. email address, name or telephone number) to answer your request. We also use service providers such as Tidio, Klaviyo and Zendesk for this purpose.
5. User account and Loyalty Rewards Program
If you create a user account or participate in the loyalty program, we store your data to offer you benefits and manage your orders.
6. Newsletter delivery
If you receive our newsletter, we store your email address and analyze how the newsletter is used. You can unsubscribe at any time.
7. Cookies and Tracking
We use cookies to improve our website. Cookies are small files that remember what you have done on a website. Some cookies are technically necessary, others help us with analysis or advertising. You can revoke your consent at any time if you have given it.
8. Use of Google applications
We use Google services such as Analytics and Ads to analyze our website and display advertisements. Data may be transferred to the USA.
9. Use of Meta applications
We use Facebook Pixel to display targeted advertising and measure its success. Data may be transferred to the USA.
10. Use of TikTok applications
We use TikTok Pixel to display targeted advertising and measure its success. Data may be transferred to third countries.
11. Other tracking applications
With your consent, we use other services such as Hotjar, Netlify, Tidio, Klaviyo and Pinterest. Data may also be transferred to countries with lower levels of data protection.
12. Embedded videos
We embed videos from YouTube and Vimeo. Data is only transferred when you click on a video.
13. Map services
We embed maps from Google Maps. Data is only transferred when you click on the map.
14. Product reviews and surveys
You can review products or participate in surveys. We only process your information with your consent.
15. Use of Trusted Shops
We display reviews in our online shop via Trusted Shops. Your IP address is processed in this context.
16. Competitions and promotions
If you participate in a competition, we process your data for its execution. Your data will then be deleted, unless we are permitted to retain it for other reasons.
17. Applicant portal
If you apply to us, we process your data to process your application. We use the JOIN portal for this purpose.
18. Links to other websites or apps
Our privacy policy does not apply to other websites or apps to which we link.
19. Privacy policy for our social media pages
Data processing by us:
When you visit our social media pages, we process your public posts. The platforms themselves also process your data.
Data processing by the operator of the social media platform:
The platforms use web tracking and may also process your data outside the EU. Use is at your own risk.
20. Data recipients and data transfers to third countries
We use service providers who may also access your data from countries with lower levels of data protection. We conclude contracts for the protection of your data, according to which our contractual partners must comply with the applicable rules.
21. How long do we store your data?
We delete your data when it is no longer needed. We store consents for three years as proof.
22. What rights do you have?
You have the right:
- to know what data we have about you,
- to correct incorrect data,
- to have your data deleted,
- to object to the use of your data,
- to complain to a data protection authority.